Website Maintenance & Support Policy

01Types of work

• Technical corrections — fixing something that is broken in work we built.
• Content updates — changing existing text, images, or details.
• Maintenance — routine upkeep under an active plan.
• Redesign work — changing the look, structure, or direction of a page or site.
• New feature development — adding capability that did not previously exist.
• Emergency support — urgent, out-of-schedule response.

02Maintenance may include

Depending on the purchased plan:

• Text changes
• Image replacements
• Contact-information updates
• Basic page updates
• Form checks
• Link checks
• Software updates where supported
• Security monitoring where offered
• Backup coordination where offered
• Minor design adjustments

03Maintenance does not automatically include

• Complete redesigns
• New websites
• New applications
• New CRM systems
• Major custom functionality
• Large-scale content entry
• Paid advertising
• Search-ranking guarantees
• Third-party subscription fees

04Support hours

Support requests can be submitted at any time to leads@aidesigngen.com. The published support schedule is administrator-configurable and is confirmed in your plan documentation.

05Response times

Standard response target is one to two business days; priority plans target same business day where a priority plan applies.

Response targets are not guaranteed resolution times. Emergency or priority service may require a separate fee.

06Client-caused issues

Repairs resulting from unauthorized client edits, deleted files, changed settings, canceled subscriptions, malware introduced by third parties, or revoked access may be billed separately.